1. Seller
SOHORA s.r.o., náměstí Republiky 725/15, 614 00 Brno, Company ID 08064270, VAT ID CZ08064270. Contact: info@topsalonbrno.cz, +420 602 537 701.
2. Order and conclusion of the contract
An order sent through the online shop is an offer to conclude a purchase contract. The contract is concluded when the order confirmation is delivered to the buyer’s e-mail.
3. Price and payment
Prices are in CZK including VAT. Payment is by bank transfer or QR payment (payment reference = order number). We issue and send the voucher once the payment reaches our account.
4. Gift vouchers
The electronic voucher is sent by e-mail once the payment reaches our account. The voucher is valid for the period stated on it, can be redeemed for services at TOP SALON BRNO locations and cannot be exchanged for cash. Any unused balance expires. The voucher is transferable.
5. Delivery
Electronic vouchers (PDF) are sent automatically by e-mail as soon as the payment arrives. A voucher in a gift envelope can be collected at the Husovice or Řečkovice salon.
6. Withdrawal from the contract
A consumer may withdraw from the contract within 14 days of receipt without giving a reason, provided the voucher has not yet been redeemed. Send your withdrawal to info@topsalonbrno.cz. We will refund the money within 14 days by the same method it was received.
7. Complaints
We handle complaints at info@topsalonbrno.cz. Consumers may also contact the Czech Trade Inspection Authority (www.coi.cz), the body for out-of-court dispute resolution.
8. Final provisions
These terms are governed by the laws of the Czech Republic and are effective from their publication. The Czech version is legally binding.
